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Re-Opening Frequently Asked Questions

General FAQ's

What process does SUSD have in place when a student who attends hybrid in-person learning tests positive for COVID-19?


Why isn’t the school closing if there was a positive case reported?

The Pima County Health Department will help us to determine when and if a classroom or the entire school needs to be closed. 

Our Mitigation Plan has a section about Authority & Decision for School Closure which outlines how our district makes decisions on both classroom and school closures. To view the mitigation plan, click here.

What happens after a positive case has been confirmed?​

Anytime a student or staff member has tested positive, they are not allowed to return to campus until authorized. Once our school receives notification of a positive case, we immediately contact the Pima County Health Department so they can begin a contact tracing process.

  • The school will notify every person that has been identified to have been in “close contact” with the positive individual. Close contact is defined as, “less than six feet, for more than 15 minutes within a 24 hour period”.
  • Any student deemed to have been in close contact with the positive individual is required to stay home for 14 days starting on the date they were tested. ONLY students determined to have had close contact will need to be quarantined.
  • All parents of the school will receive a notification letter.

Our custodial staff will immediately begin a deep cleaning process.

What should we do if someone in our family is sick?


What time will school start for students in Hybrid and for students in Remote learning?

Start times will return to the normal school hours. Please visit your schools website, or click here to view the bell schedule for each school.

Will my child have to wear a mask on the bus and in class?​

Yes. Students will be required to wear a mask at all times while riding the bus. Students will also be required to wear a mask at all times while at school excpet for when they are eating or drinking. Students are responsible for bringing their own mask to school.

Do I need to complete the application for free and reduced lunch again?

The current school meal program which enables all Sunnyside students to eat daily nutritious meals for FREE is set to expire in the near future. As a result, we are requesting that all parents who have not submitted a Free & Reduced application for the current school year, and/or received a Notification Letter regarding their child's school lunch status, do so immediately by clicking here. The entire process should only take 5 minutes.

Is SUSD providing meals to students staying in Remote Learning?

Safety measures are in place so that parents can continue to pick up meals for their students. For a list of times and locations, please click here.

What will classrooms look like? Will there be safe distancing?

Teachers will be setting up their classrooms so that all desks are forward facing. In classrooms where individual desks are not available, plexiglass dividers will be placed on tables to provide protection for each student.

Will my child be able to drink water from the drinking fountains at school?

All drinking fountains that do not have a self filling station capability have been disabled. We have installed touch-less drinking fountains throughout the schools. We highly encourage students and staff to bring their own water bottles from home so they can refill as needed throughout the day.

How will breakfast and lunchtime work?

Students will pick up their breakfast as they enter the school and eat in a designated area. Breakfast may also be delivered to classrooms as in past practice. Cafeterias will be set up for social distancing and the traffic flow patterns will be adjusted to eliminate lines and congregation points. Schools will add additional lunch times to reduce the amount of students in the cafeteria when necessary. Some sites may incorporate lunch in classrooms with supervision to reduce transition and numbers. All food service staff will also be required to wear face masks and gloves during meal service.

Will the school screen students for COVID as they arrive on campus?

Parents are expected to screen their children daily prior to sending them to school and should be checking temperatures and making sure that children are not displaying any of the COVID symptoms. We also want to share with you that our school nurses have been working closely with the Pima County Health Department to establish thorough protocols to safely treat students who suddenly feel ill while they are at school. We want to stress the importance of conducting your own health screening at home, especially as we approach the flu season.

I'm concerened about cleaning. What measures do you have in place to ensure that schools are properly cleaned and disenfected?

High tech equipment has been purchased and custodial staff have been trained on the proper use of all cleaning equipment and chemicals. While students and staff are on campus we’ll use the cleaner known as Oxivir which is known to kill the COVID-19 virus in 60 seconds. Oxivir is non- non-irritating chemical that can be safely used without personal protective equipment. We have invested in several portable, hand held electrostatic sprayers to effectively apply the Oxivir cleaner. All schools are equipped with several sprayers. Bathrooms will be serviced every two hours (picking up debris, flushing toilets, checking paper and soap dispensers, and lastly disinfecting with Oxivir) or on as needed basis throughout the day. Although Oxivir will not be kept in classrooms for safety reasons, teachers will be able to check out their own sprayers from the front office to disinfect high touch points in their classrooms as needed. All of our sites also have clorox 360 machines. Night custodians will thoroughly disinfect sites every day using the 360 machine with a hospital grade chemical known as Virex. When sprayed with the 360 machine, an electrostatic charge is created, which allows the chemical to attach itself to any hard surface, killing the COVID-19 virus in 10 minutes.Custodians have been trained to wear personal protective equipment while applying virex and have also been trained on the proper usage of this machine.

Does SUSD have any resources for food or clothing?

If you are in need of an emergency food box, call Los Ranchitos Opportunity Center at 520-545-3460 or 520-545-2158 for an appointment. PLEASE NOTE: items based upon availability.

Are school counselors available at this time?

Yes, counselors can be reached directly via email or phone. Their contact information is on the website at https://www.susd12.org/counselors

Are you providing mental health services while students are learning remotely?

Mental health services and emergency needs are still available. For mental health needs, reach out to your school counselor.

Internet & WiFi

What if I don't have access to the internet?

There are low-cost internet options available to SUSD Families.

  • Cox - Low-cost $9.95 internet service, Connect2Compete. Restrictions apply.

    NEW CUSTOMERS who sign-up between July 21 - Sept 30, 2020 will get First 2 months FREE, $9.95/mo thereafter (Offer expires 9/30/2020)

  • Who is eligible to Qualify: Families with K-12 children who are eligible for the National School Lunch Program, Head Start, SNAP, WIC, LIHEAP, and/or TANF; who receive Tenant-Based Vouchers, Project-Based Vouchers or Section 8 Project-Based Rental Assistance (PBRA); and/or who live in Public Housing. Application may require proof of SUSD enrollment and FRL eligibility. Verification forms are available at the District Office: Sandra Saucedo 520-545-2033 or Andrea Foster 520-545 2027. 
  • Centurylink - Lifeline program provides discounts for qualified households. Standard discount of $9.25 per month or Tribal discount of $25.00 per month. Learn more at: https://www.centurylink.com/aboutus/community/community-development/lifeline.html
  • SUSD Schools - Every SUSD school has extended the school’s WiFi into the school parking lot so that students can connect to the Internet with adequate space to provide for safe social distancing. You may visit your school parking lot and playground areas between 8am and 2pm for this type of internet access. For internet access after these school hours, you can go to our SUSD District office parking lot at 2238. E. Ginter Rd., which will have 24 hour access.
  • Verizon, T-Mobile, AT&T, etc - Parents should contact their mobile service provider to ask for options for enabling the mobile hotspot service plan on their existing mobile device plan. This is the only wireless service that works on the reservation.
  • SUSD Mobile Hotspots - Starting Monday, March 30, our buses will begin to deliver grab-and-go breakfast and lunch at select locations. Buses will be handing out meals from 7:30am – 10am. In addition, all school buses will be equipped with mobile hotspots. This will allow students who may not have internet at home to access their assignments and check for teacher communication as they pick up their meals.

Community Resources

What community resources are available during school closures?
  • TMC Now - Visit TMCnow.tmcaz.com
    TMC Now is a new virtual visit app that allows you to have access to a physician via mobile app or video 24/7.

    Trouble accessing TMC Now? Call the helpline at 520-324-5522 Mon-Fri 10am - 2pm

  • Emergency Food Box - If you are in need of an emergency food box, call Los Ranchitos Opportunity Center to make an appointment. 
    Call: (520) 545-3460 or (520) 545-2158

    PLEASE NOTE: only while supplies last; items based upon availability.

  • United Wayhttps://www.unitedwaytucson.org/partner_resources
    • Housing Assistance
    • Legal
    • Nutrition & Meals
    • Child Development & Family Support
    • Child Care
    • Counseling
    • and more
  • SUSD McKinney Vento Program - www.susd12.org/mckinney-vento
    Providing assistance to ensure school stability for children and youth experiencing homelessness.

    Children may qualify for services through the McKinney Vento Program If your living situation includes: Living in a motel or hotel; living in a shelter; temporarily staying with friends or relatives due to loss of housing; or living in places not ordinarily used for sleeping (cars, parks or other public places)

  • Free Cell Phone Service - Are you eligible?
    If you receive the following you do qualify:

    • SNAP (Food Stamps)
    • Medicaid
    • SSI
    • National School Lunch Program’s Free School Lunch
    • Low-Income Home Energy Assistance Program (LIHEAP)
    • Temporary Assistance to Needy Families (TANF)
    • Tribal programs.

      ​In addition, you can qualify if your income is 135% below the Federal Poverty Guidelines in Arizona

Mental Health Resources

Are mental health services available to Sunnyside families/students during the school closure?
  • National Suicide Prevention Lifeline https://suicidepreventionlifeline.org/
    Suicide Prevention for parents and students.
    Call: 1-800-273-8255
    Text: "Hello" to 741741

    This line is open for all to help prevent suicide. Lifeline provides 24/7 free and confidential support for people in distress.

  • Crisis Response Center
    The Crisis Response Center provides 24/7 access to mental health and substance use services for youth (age 0-17) and adults (18+).
    Call: (520) 622-6000
  • Domestic Violence hotlineFor youth and adults
    Call: 1-800-799-7233
    Text: "support" to 741741
  • Self Harm hotlineFor youth and adults
    Call: 1-800-366-8288
    Text: "connect" to 741741
  • Sexual Assault hotlineFor youth and adults
    Call: 1-800-656-4673 or 1-520-327-1721
    Text: "home" to 741741
  • Mental Health hotlineFor youth and adults
    Call: 1-800-950-6264
    Text: "nami" to 741741
  • Arizona Complete Health Crisis Line (formerly Nurse Wise)For youth and adults
    Call: 1-866-495-6735

    Offers telephonic services, no video-based telephealth, can do home visits via the Crisis Team; they do not deal with meds telephonically but have an "advice nurse" for clients who have AHCCCS who can help with meds, can schedule for CRC intake, takes all ages; Crisis Team can reach clients in an emergency within one hour, depending on county, time of day, level of urgency, but may send police for expediency too.

  • Community Resource hotlineFor youth and adults
    Call: 520-879-5708
  • Chilphelp National Child Abuse -
    24/7 Phone response for a child or anyone in the room who calls for help.
    Call: 1-800-422-4453
UPDATED NOV 3, 2020 10:05 AM